24 Hour world- wide emergency assistance with OMEGA

When disaster strikes and the unthinkable happens, it’s reassuring to know someone back home is ready to take your call and assist. Our dedicated OMEGA travellers assistance team are on call 24 hours a day, 7 days a week to provide you with assistance when you need it most.

QBE’s in-house emergency assistance service OMEGA has been providing help to travellers since 1992. Over 350,000 have had cause to contact the service annually.

Whether it be in Vietnam or Canada, one call connects you to someone back home. It’s comforting to know the person you are speaking to is part of the QBE Travel team, trained medical and insurance specialists, who can make decisions regarding your situation and provide assistance when you need it the most.

We can assist you with:

• paying hospital and medical bills
• repatriation to Australia after an accident or illness
• rescheduling of disrupted travel plans
• replacement of lost tickets, passports or travel documents
• arrangement of emergency transfer of funds
• urgent messages to your family or travel agent, and
• interpreters in non English speaking overseas hospitals.

Where relevant all services are subject to a claim being accepted under the policy.

Emergency calls

When you call OMEGA, they will need to know:

• Your insurance Certificate Number
• Teleohone numbers to contact you

Call us anytime from anywhere

If you cannot make use of these numbers above, ring reverse charges via the operator.
Phone: +613 8805 2800
Fax: +613 8805 2815
Email: omega@qbe.com
Calls from mobile will be at your cost.

Lost your credit cards/travellers cheques?
Because of privacy requirements you will need to call any Credit Card/Travellers Cheque company directly in order to cancel the card/cheques and arrange for replacements.

To make a Reverse Charge Call firstly contact the international operator and ask to make a Collect Call to the appropriate phone number.