Toursafe Travel Insurance Claims
Most people will find it more convenient to lodge claims once they have returned home. Routine medical claims of a minor nature should be settled and claimed on your return.
All claims should be directed to:
|
Customers with policy numbers commencing with "N" & issued before 1 Nov 07 should contact
AIG Claims |
Customers with policy numbers beginning with "Q" & issued on or after 1 Nov 07 should contact
QBE Travel Claims Department |
| Download the AIG Claim Form (Acrobat, large) | Download the QBE Claim Form (Acrobat, large) |
Claims need to be supported by your original policy certificate, original supporting reports and documentation such as police reports, doctor's reports, transport provider’s reports, receipts, valuations or proof of ownership and sent to the address shown above.
In the event of claims under some policy sections an excess will apply.
QBE Insurance is a signatory to the General Insurance Code of Practice. The Code aims to:
(a) promote better, more informed relations between insurers and their customers
(b) improve consumer confidence in the general insurance industry
(c) provide better mechanisms for the resolution of complaints and disputes between insurers and their customers, and
(d) commit insurers and the professionals they rely upon to higher standards of customer service.
We have developed an internal procedure for dispute resolution so that if at any time our products or services have not satisfied your expectations you can contact us.
If your complaint is not satisfactorily resolved you may request to have the matter reviewed by management, who will respond to you within 15 working days.
Claims matters
|
Customers with policy numbers commencing with "N" & issued before 1 Nov 07 should contact
AIG Claims |
Customers with policy numbers beginning with "Q" & issued on or after 1 Nov 07 should contact
QBE Travel Claims Department |
Non claims matters
Compusure Pty Ltd
PO Box 156, Burwood NSW 1805
Phone 02 9701 6500
Fax 02 9744 7855
Freecall 1800 252 689
If you are still unhappy, you may take your dispute to an external dispute resolution scheme for review.
Compusure is a subscriber to the Insurance Brokers Dispute Facility (IBDF). QBE Insurance is a member of Insurance Inquiries Ombudsman Service Limited (IOS). These external dispute resolution schemes can make decisions with which Compusure or QBE Insurance are obliged to comply.
A brochure on dispute resolution or further information on IBD or IOS is available on request from the above contact numbers.